These terms and conditions ensure our customers understand our official information about our products, prices, orders, service and policy.
By using this application form, please acknowledge that you have read, understand and accept these terms and conditions. You will not get your account to create or purchase products from us if you do not agree with these terms and conditions.
313 NZ Distribution is a Vape Distributor based in New Zealand. We are the exclusive distributor of AIRSCREAM UK in New Zealand. In addition, we also distribute compliant vape products from other international brands to "Special Vape Retailers" (SVR) and General stores.
You must fill out this application form to create an account with us. Please send the application form with the company Director's ID for processing your account. "Special Vape Retailer" license numbers are required for SVR accounts. All accounts without SVR licenses will be registered as General Store.
We may recommend a retail price for the sale of the goods, supplied under this agreement, however, the recommended price is a recommendation only and you do not have the obligation to comply with such recommendation.
We provide two weeks' payment terms to accounts with proper reference in their application. Without reference, we will assist prepaid-only accounts. Please ensure payment is up to date to avoid the account being suspended.
Orders from our online portal (www.313distribution.co.nz) are our priority; alternatively, retailers can place orders via email.
Vape industry in New Zealand is regulated through the Smokefree Environments and Regulated Products (Vaping) Amendment Act 2020, which came into force on 11 November 2020. We reserve the right to give a warning or terminate the contract with accounts which violates the law.
We provide replacement or credit for manufacturing faulty products. Faulty return applications must submit by the end of each month, along with the evidence (e.g. photos or videos to indicate the faults), batch number, product information and any other information we request. We reserve the right to reject applications that fail to provide requested details or are outside the warranty period.
Visual advertisement on vaping is forbidden in any retailer. We provide visual materials for clients' internal reference purposes only.
Displaying AIRSCREAM products per our recommendation is part of our compliance.
We could provide basic training on vaping knowledge, AIRSCREAM branding and product information to all our clients. Retailers will need to communicate truthful and accurate information to consumers. We reserve the right to legal proceedings for spreading false information about our brand, products or any related data.
We use an overnight service for all orders. A third party provides courier service; hence delivery time frame is not in our control. All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended. Don't hesitate to contact us for rescheduled delivery or change of delivery information. If you have not received your parcel in more than three working days, don't hesitate to contact the courier company or us to follow up.
Please reject your parcel if the boxes are damaged and inform the courier to return them to us.
If you notice any damaged or incorrect items, please get in touch with us within two working days.
We will collect your company or business information to process your account application. We will keep your privacy safe and not use it for other purposes.
Regarding stock shortage, we reserve the right to adjust your order to ensure it is processed within the time frame. For the shortage stock of your orders, we can either put it on backorder and fulfilled it once we receive the stock or upon your request.
Please ensure all payment goes to the correct bank account and use the proper reference for your payment.
313-NC LIMITED ANZ 06-0549-0643572-00 Reference: invoice number (or as instructed).
As we operate in a changing commercial, technological and regulatory environment, we may amend these terms and conditions from time to time. Unless otherwise stated, amendments will be effective immediately upon posting the amended terms and conditions on 313.co.nz. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Website represents your agreement to be bound by the terms and conditions as amended.
We may cancel this Agreement or cancel the delivery of the Products at any time before the Products delivered by giving you one (1) month's advanced written notice. On giving such notice, we may promptly repay to you any sums paid in respect of the Price for those Products except the non-refundable deposit (if applicable). We shall not be liable for any loss or damage whatsoever to you arising from such cancellation.
If there is a dispute between the parties arising out of or relating to this Agreement the parties will attempt to resolve the dispute by mutual negotiation and, if they agree, by mediation.
Unless the dispute is resolved by mediation or other agreement within 30 days of the dispute or difference arising, the dispute shall be submitted to the arbitration of one arbitrator who shall conduct the arbitral proceedings in accordance with the Arbitration Act 1996 or any other statutory provision then relating to arbitration.
If the parties are unable to agree on the arbitrator, an arbitrator shall be appointed on request of either party, or by the president or vice president of the New Zealand Law Society. That appointment shall be binding on the partied to the arbitration and shall be subject to no appeal. The provisions of Article 11 of the first Schedule of the Arbitration Act1996 are to be read subject to this agreement and varied accordingly.
All costs associated with arbitration shall be borne by the parties equally.
Where we have designed, drawn or written products, then the copyright of those designs, drawings and written documents shall remain vested in us and shall only be used by you at our discretion.
You agree that we may use any documents, designs, drawings or products created by us for the purposes of advertising, marketing, or entry in to any competition.
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