These terms and conditions ensure our customers understand our official information about our products, prices, orders, service and policy.
By using this application form, please acknowledge that you have read, understand and accept these terms and conditions. You will not get your account to create or purchase products from us if you do not agree with these terms and conditions.
313 NZ Distribution is a Vape Distributor based in New Zealand. We are the exclusive distributor of AIRSCREAM UK in New Zealand. In addition, we also distribute compliant vape products from other international brands to "Special Vape Retailers" (SVR) and General stores.
You must fill out this application form to create an account with us. Please send the application form with the company Director's ID for processing your account. "Special Vape Retailer" license numbers are required for SVR accounts. All accounts without SVR licenses will be registered as General Store.
Selling AIRSCREAM products below Recommend Retail Price (RRP) is against our pricing compliance (except for short-term store promotions ); we reserve the right to stop supplying AIRSCREAM products to retailers who fail to follow our pricing structure.
We provide two weeks' payment terms to accounts with proper reference in their application. Without reference, we will assist prepaid-only accounts. Please ensure payment is up to date to avoid the account being suspended.
Orders from our online portal (www.313distribution.co.nz) are our priority; alternatively, retailers can place orders via email.
Vape industry in New Zealand is regulated through the Smokefree Environments and Regulated Products (Vaping) Amendment Act 2020, which came into force on 11 November 2020. We reserve the right to give a warning or terminate the contract with accounts which violates the law.
We provide replacement or credit for manufacturing faulty products. Faulty return applications must submit by the end of each month, along with the evidence (e.g. photos or videos to indicate the faults), batch number, product information and any other information we request. We reserve the right to reject applications that fail to provide requested details or are outside the warranty period.
Visual advertisement on vaping is forbidden in any retailer. We provide visual materials for clients' internal reference purposes only.
Displaying AIRSCREAM products per our recommendation is part of our compliance.
We could provide basic training on vaping knowledge, AIRSCREAM branding and product information to all our clients. Retailers will need to communicate truthful and accurate information to consumers. We reserve the right to legal proceedings for spreading false information about our brand, products or any related data.
We use an overnight service for all orders. A third party provides courier service; hence delivery time frame is not in our control. All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended. Don't hesitate to contact us for rescheduled delivery or change of delivery information. If you have not received your parcel in more than three working days, don't hesitate to contact the courier company or us to follow up.
Please reject your parcel if the boxes are damaged and inform the courier to return them to us.
If you notice any damaged or incorrect items, please get in touch with us within two working days.
We will collect your company or business information to process your account application. We will keep your privacy safe and not use it for other purposes.
Regarding stock shortage, we reserve the right to adjust your order to ensure it is processed within the time frame. For the shortage stock of your orders, we can either put it on backorder and fulfilled it once we receive the stock or upon your request.
Please ensure all payment goes to the correct bank account and use the proper reference for your payment.
313-NC LIMITED ANZ 06-0549-0643572-00 Reference: invoice number (or as instructed).
As we operate in a changing commercial, technological and regulatory environment, we may amend these terms and conditions from time to time. Unless otherwise stated, amendments will be effective immediately upon posting the amended terms and conditions on 313.co.nz. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Website represents your agreement to be bound by the terms and conditions as amended.
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