AIRSCREAM Faulty Product Return and Replacement Application

Starting from October, 2022, 'Faulty Items' need to be claimed specifically just every 20th of the month.

To Claim

Please download the "AIRSCREAM Return Form" from below, and fill it out, then email it back to



Before submitting, please ensure to include the following

  • Images clearly indicates the batch number of each product (if unsure, please refer to the Return Form example images).
  • Specify the faulty reasons. Videos or images will be useful.

(Please expect that we might request to send back the faulty items if needed)

We will inform you once we have review/investigate your claim. If the request is approved, a 'REPLACEMENT' will be dispatched with your new order.


  • Products that have been ordered with no issues or any faulty problems are not qualified to be returned. We strictly advised customers to consider the quantity of orders before placing. If it was your first order, you are eligible to return them within a month after receiving.
  • Customers who have mistakenly placed an order and request items be returned or exchanged with other flavours or nicotine strength. We are able to receive them and assist you with exchange, however, you have to let us know within a week after receiving your order and it is your responsibility to send it back including the freight payments.


To get more informations, please see our Returns and Exchange Policy.

For any further questions and assistance, please do not hesitate to contact our team.